db99's Privacy Policy

Introduction and Scope

This privacy policy applies to all users of the db99 platform (website db99.lat). When you visit our website, register, play casino games, or place sports bets, you voluntarily provide us with certain information. This policy has been drafted in line with the digital security and privacy regulations currently in force in Bangladesh.

db99 believes that protecting user privacy is a fundamental responsibility. We do not sell your personal information to any third party or disclose it without authorization. Please read this policy carefully, and contact us if you have any questions.

In this privacy policy, "we", "our", or "db99" refers to the organization that operates the db99 platform. "You" or "user" refers to any person who uses our services.

By accessing this website or creating an account, you will be considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

What Information We Collect

db99 may collect the following types of information to operate its services:

a. Information You Provide Directly

When you create an account on our website or use our services, the information you provide yourself includes:

• Full name and username
• Email address
• Date of birth (for age verification — only users aged 21 and above may register)
• Verification information related to your national ID card or passport (as part of the KYC process)
• bKash, Nagad, Rocket, or Upay mobile banking number (for transactions)
• Password (stored in encrypted form)

b. Automatically Collected Information

The following information may be collected automatically when you browse our website:

• IP address and device identification information
• Browser type and operating system details
• Time spent on the website and pages visited
• Referral URL and clickstream data
• Cookie and local storage data

c. Gaming and Transaction Information

The following information is generated while using our services:

• Deposit and withdrawal history
• Game play history and betting records
• Bonus usage information
• Customer support communication records

Purpose of Data Use

db99 uses the information collected about you only for the following legitimate purposes:

1. Account Management and Verification

Your information is used to confirm your identity, keep your account secure, and ensure age verification (21+). Completing the KYC (Know Your Customer) process is an important security measure for us.

2. Financial Transaction Processing

Relevant information is used to process deposits and withdrawals through your bKash, Nagad, Rocket, or Upay account. The minimum deposit is ৳500 and the minimum withdrawal is ৳800. Withdrawals are typically processed within 1 hour.

3. Providing Customer Support

Our 24/7 Bengali live chat support team may use communication history to resolve your issues.

4. Security and Fraud Prevention

Data is analyzed to prevent unauthorized account access, money laundering, and other illegal activities. This is essential for the protection of you and all users of our platform.

5. Platform Improvement and Personalization

By analyzing your usage patterns, we improve our gaming experience, interface, and promotional offers. This analysis is generally done in aggregated and anonymized form.

6. Fulfilling Legal Obligations

Relevant information may be used to comply with applicable laws and regulations and to respond to lawful requests from legal authorities.

Cookie Policy

The db99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help make our website more functional.

Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain your login status, carry out security checks, and remember your language preference. These cookies cannot be disabled.

Functional Cookies

These cookies remember your preferences and settings, such as your preferred game category or interface settings. They can be disabled from your browser settings, though doing so may affect some features.

Analytics Cookies

We may use analytics cookies to collect statistical information about how our website is used. This information is collected anonymously and is used only to improve the quality of our service.

You can manage or delete cookies at any time from your browser settings. Please note, however, that deleting certain cookies may affect the functionality of the website.

Data Sharing and Disclosure

db99 places the highest importance on the privacy of your personal information. We may share information in the following limited circumstances and subject to strict conditions:

Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, and technical services. These partners may only use the information for the specific purpose of providing those services, and we have strict confidentiality agreements in place with them.

Legal Requirements

We may be required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases, we always aim to disclose only the minimum information necessary.

For Security Protection

It may be necessary to share information with security agencies to investigate and prevent fraud, money laundering, or other illegal activities. This is for the overall security of our users and platform.

Based on Explicit Consent

Before sharing your information for any purpose other than those mentioned above, we will obtain your clear and informed consent.

Data Storage and Security

db99 applies industry-standard technical and organizational measures to protect your information.

Technical Security Measures

• TLS/SSL encryption is used for all data transmissions.
• Passwords are stored using industry-standard hashing algorithms — no password is ever stored in plain readable form.
• Sensitive payment-related information is protected with an additional layer of encryption.
• Firewalls, intrusion detection systems, and regular security audits are in place.
• Two-Factor Authentication is available.

Organizational Security Measures

• Only authorized staff may access your information, and only to the extent necessary (Least Privilege principle).
• All staff receive regular training on privacy and data protection.
• A response plan is in place to quickly identify and address data security incidents.

Data Retention Period

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, we may be required to retain certain information for a defined legal period. After that period, the information is securely deleted or anonymized.

That said, transmitting information over the internet is never completely secure — no method can guarantee 100% security. We take every possible measure, but we cannot guarantee absolute security.

Your Rights

As a db99 user, you have the following rights regarding your personal information:

To exercise any of the rights described above, email us at: [email protected]. We will try to respond to your request as quickly as possible after receiving it.

Please note, however, that in some cases it may not be possible to delete information due to legal obligations or legitimate business reasons. In that case, we will let you know why.

Underage Users and Responsible Gaming

db99 is for individuals aged 21 and above only. We are very careful about protecting minors from online gambling.

We verify age at registration and, through the account verification (KYC) process, ensure that no underage person is able to use our services. If any user registers using false information, their account will be closed immediately.

Gambling is a form of entertainment, but it can become addictive. We encourage responsible gaming practices. For more information on responsible gaming, please visit our Responsible Gaming page.

Our platform offers self-exclusion, betting limit settings, and temporary account suspension. Using these tools, you can maintain control over your gambling. If you need help, contact our 24/7 live chat support.

Policy Changes

db99 may update this privacy policy from time to time. Changes may be due to our business practices, legal changes, or technological developments.

For significant changes, we will notify you by email or by posting a notice on the website. The new policy will take effect from the date it is published.

If you continue to use our services after any changes, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.

Last Updated

This privacy policy was last reviewed and updated in 2026. To request a copy of a previous version, please email us.