Frequently Asked Questions
db99 FAQ — all answers in one place
From opening an account and bKash deposits to bonuses and cricket betting — find easy answers to all your questions about db99 right here.
db99 is a trusted online casino and sports betting platform in Bangladesh. New players and experienced members alike have many questions. On this page we have provided detailed answers about account registration, deposits and withdrawals via bKash and Nagad, slots and live casino, bonus terms and conditions, and responsible gaming. If you cannot find the answer to your question, our 24/7 live chat support is always ready.
Account and Registration
Questions about opening and managing your account at db99
Account
To open an account at db99, you will need an active mobile number, a strong password, and your preferred payment method details (such as your bKash or Nagad number). The registration process is fully available in Bengali and can be completed in just a few minutes. Registering with accurate information ensures no issues with deposits or withdrawals later on.
The db99 platform is for users aged 21 and above only. During registration, you confirm that you are at least 21 years old. We believe in responsible gaming, and any account opened by a minor will be closed immediately.
No, only one db99 account is allowed per mobile number or identity. Attempting to open multiple accounts may result in those accounts being closed and any deposited funds being forfeited. For any issues, contact us directly via live chat.
Click the "Forgot password?" option on the db99 login page and enter your registered mobile number. A one-time password (OTP) code will be sent to you, which you can use to set a new password. If you have trouble, contact our 24/7 live chat support.
Yes, db99 is fully mobile-friendly. The site works smoothly on both Android and iOS device browsers. Playing slots, placing cricket bets, live casino, deposits and withdrawals — everything can be done seamlessly on mobile.
Deposits and Withdrawals
Questions about transactions via bKash, Nagad, Rocket and Upay
Payments
Deposits from bKash to db99 are generally instant — in most cases your account balance is updated within a few seconds to a few minutes at most. The same speed applies for Nagad, Rocket and Upay. The minimum deposit amount is ৳500.
Withdrawal requests at db99 are processed within 1 hour. After the request is verified, the funds are sent directly to your bKash, Nagad, Rocket or Upay account. The minimum withdrawal amount is ৳800.
db99 currently supports the most popular mobile banking methods in Bangladesh: bKash, Nagad, Rocket and Upay. Both deposits and withdrawals are available on all methods, and the minimum deposit is the same across all — ৳500.
db99 does not charge any additional fees on deposits or withdrawals. However, your mobile banking operator (such as bKash or Nagad) may apply their own cash-out charges according to their policy. Check the relevant operator's website for the latest fee information.
Yes, withdrawal requests at db99 can be submitted at any time of day. Processing time is within 1 hour. For the fastest turnaround, submitting your request between 8:00 AM and 12:00 AM BST (UTC+6) will be processed most quickly.
Games and How to Play
Questions about cricket betting, slots, live casino and fair play
Games
Go to the cricket betting section at db99 and find BPL or any international match. You can place bets on various markets for each match including match winner, toss, top run scorer and wickets. Once you set your stake and confirm, the bet is placed. Live betting is also available during matches.
db99 offers slots from top game developers including PG Soft, Pragmatic Play and JILI, which use certified random number generators (RNG). The result of every spin is completely independent and not predetermined, which ensures fair play. db99 is a reliable and secure platform.
RTP (Return to Player) is a general statistic that indicates what percentage of total bets a game returns as winnings over the long term. For example, a 95% RTP means that on average ৳95 is returned for every ৳100 wagered — however this is a long-term average, and results in a single session may vary.
The db99 live casino section features various table games from Evolution Gaming and Ezugi, including live roulette, live baccarat, live blackjack and Dragon Tiger. You can experience real-time play with live dealers. Available on both mobile and desktop.
Aviator by Spribe is a crash-style game. A plane takes off and the multiplier keeps rising — you win if you cash out before the plane crashes. Find Aviator in the Crash/Arcade category in the game lobby at db99 and start with a stake amount of your choice.
Yes, live betting is available at db99 on various international cricket tournaments including T20 World Cup, IPL and BPL. Odds are updated continuously during matches and you can place bets on various in-play markets. Read the terms and conditions carefully before you start betting.
Bonuses and Promotions
Questions about the welcome bonus, wagering and VIP benefits
Bonuses
New members at db99 can receive up to 200% bonus on their first deposit up to ৳15,000. This means depositing ৳500 for the first time gives you a total balance of ৳1,500. The bonus is added to your account automatically. A 10x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement means you need to place a specified amount of bets before bonus funds become withdrawable. For the db99 welcome bonus, this is 10x. For example, if you receive a ৳3,000 bonus, you must place a total of ৳30,000 in bets before withdrawing. Full terms can be found on the terms and conditions page.
db99 has four VIP levels — Bronze, Silver, Gold and Platinum. Weekly cashback from Bronze through to Platinum is 0.2%, 0.5%, 0.8% and 1.0% respectively. Playing regularly allows you to gradually move up to higher levels.
Where a bonus can be used depends on the terms of that specific bonus. Generally, the welcome bonus can be used on slot games; some promotional bonuses may also apply to sports betting. Check the detailed terms on the offer page or ask support for clarification on each offer.
VIP members automatically receive cashback each week based on their net losses. The higher your VIP level, the higher the cashback rate — up to a maximum of 1.0% (Platinum). Cashback is generally added to your account every Monday.
Security and Responsible Gaming
Questions about safe use, self-exclusion and support
Security
db99 uses SSL encryption to keep all data and financial transactions secure. Your personal information is not shared with third parties. We are committed to operating a safe and reliable platform. Read our privacy policy for more details.
Yes, db99 supports responsible gaming. If you feel you need a break, you can contact us via live chat or email ([email protected]) to request a temporary self-exclusion or to set account limits. Your request will be acted on promptly.
If you find yourself unable to stop playing, continuing to play to try to recover losses, or feeling financial stress and anxiety — these may be signs of a problem. db99 always encourages moderate and recreational play. If you experience these signs, contact our support team or a professional support organisation.
db99 customer support is available 24 hours a day, 7 days a week in Bengali via live chat. You can also reach us by email at [email protected]. If you have any issue or question, contact support without delay — our team is always ready to help.
db99 follows a strict privacy policy to protect user information. Your name, mobile number and financial details are used solely for account management and are never sold to any third party. You can read the full policy on our privacy policy page.
Still have questions? Get in touch with support
Our Bengali-speaking support team is by your side day and night. Get instant help via live chat for any question or issue.
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