21+ | Safe Gaming

db99
Responsible Gaming

Know your limits — db99 is committed to your safe and healthy gaming experience, always.

Warning: db99 is only for those aged 21 and above. Registration or gaming by minors is strictly prohibited.

What is Responsible Gaming and why does it matter?

Online gaming is a form of entertainment — and it stays enjoyable only when kept within healthy limits.

At db99, we believe gaming should be a source of entertainment — not financial stress or mental hardship. Responsible gaming means enjoying games while keeping full control over your time and money.

Thousands of players across Bangladesh enjoy cricket betting, slots, and live casino games on the db99 platform every day. We want every experience to stay safe, healthy, and enjoyable.

If you feel that gaming is having a negative impact on your daily life, family, or financial situation, now is the time to take action. Our support team is always here for you.

db99 operates as a safe and reliable platform by following SSL encryption, fair play assurance, and responsible gaming policies.

  • Never think of gaming as a source of income — it is a form of entertainment.
  • Set a clear limit on how much time and money you will spend each day or week.
  • Do not place more bets to chase money you have lost — it only makes things worse.
  • Avoid playing when you are emotional or under the influence of alcohol.
  • Only bet money that you can afford to lose without affecting your daily life.
  • Spend time with family and friends — do not let gaming have a negative impact on your relationships.
  • Take regular breaks and enjoy other aspects of life beyond gaming.

Our Protection Tools

db99 offers several useful features to help you manage your gaming habits.

Set Deposit Limits

You can set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be exceeded, keeping your finances protected.

Session Limits and Timeout

Use the timeout feature to avoid playing for too long in one go. You can temporarily suspend your account for 24 hours, 7 days, or 30 days.

Self-Exclusion

If you feel gaming is getting out of control, choose the self-exclusion option. It will keep your account inactive for an extended period and reactivating it will not be easy.

Gaming History Review

You can view your complete betting and gaming history at any time. Analyse your own habits and take action if needed.

Account Verification

db99 verifies the age of every account to ensure only those aged 21 and above can play. Protecting minors is our highest priority.

24/7 Support Team

Our Bengali-language 24/7 live chat support team is always ready for any questions or concerns about responsible gaming.

Assess Yourself

Think about the questions below. If the answer to more than one is "yes", consider seeking support.

Reflect on Your Gaming Habits

  • Do you feel you are spending more money than your set budget?
  • Are you placing more bets to try to recover money you have lost?
  • Is gaming affecting your family, work, or studies?
  • Has anyone expressed concern about your gaming habits?
  • Do you feel restless or irritable when you are not gaming?
  • Have you ever borrowed money or used your savings for gaming?
  • Have you tried to stop gaming but been unable to?

If the answer to one or more of the above questions is "yes", please contact our support team. We will help you without judgement.

Deposit Limits and Money Management

Financial control is the most important step for healthy gaming.

Deposit Rules

The minimum deposit on db99 is ৳500 and the minimum withdrawal is ৳800. Transactions can be made easily via bKash, Nagad, Rocket, and Upay, and withdrawals are generally processed within 1 hour.

We recommend deciding in advance how much money you will spend in each session and sticking to that limit. Regardless of whether you win or lose, do not go beyond your pre-set budget.

  • Only use surplus money for betting — not household expenses or money set aside for debt repayment.
  • Set a monthly gaming budget and stick to it.
  • Set your own deposit limit to avoid exceeding your budget.
  • Withdraw your winnings directly — do not stake all your winnings again.

Timeout and Self-Exclusion Guide

If you feel you need a short break, use the timeout feature. Keep your account inactive for a set period and give yourself time to recharge.

For more serious situations, choose the self-exclusion option. In this case, the account will remain closed for an extended period, and no bonus offers or promotional communications will be sent during the self-exclusion.

To activate self-exclusion or a timeout, contact our 24/7 live chat or send an email to [email protected]. Our team will assist you with full confidentiality.

Protection of Minors

db99 follows a zero-tolerance policy on protecting minors from gaming.

Our platform is only for those aged 21 and above. Age verification is mandatory during registration and accounts under suspicion will not receive service without verification.

If there are children or teenagers in your household, take the following steps:

  • Use a password lock on your device so minors cannot gain access.
  • Never share your db99 login details with anyone else.
  • Keep PIN locks active on bKash, Nagad, and other payment apps.
  • Avoid discussing gaming sites in front of children.
  • If you have any suspicion, notify our support team immediately.

If you suspect that a minor has used your account, contact [email protected] immediately.

Advice for Parents

Talk openly with your children about online gaming. Explain why it is for adults and what kinds of risks it can carry. An informed family is the most effective means of protection.

Get Help Today

You do not have to face gaming problems alone — our team is always here for you.

Live Chat

24/7 live chat support in Bengali. Get immediate help with anything related to responsible gaming, account limits, or self-exclusion.

Email Support

Email us at [email protected] for detailed support. We will respond as quickly as possible while maintaining full confidentiality.

Round-the-Clock Service

Our support team responds directly from 8:00 AM to 12:00 AM BST (UTC+6). For urgent matters, live chat is the fastest way to reach us.

Responsible Gaming FAQs

Answers to common questions are provided below.

Log in to your account, go to Account Settings, and find the "Responsible Gaming" or "Deposit Limit" section. There you can set daily, weekly, or monthly limits. If you have any trouble, contact us via live chat or at [email protected].

Self-exclusion is generally possible for a minimum of 6 months up to permanently. While self-exclusion is active, you will not receive any bonus offers and no deposits can be made to your account. To activate it, email [email protected].

A timeout is a short-term break — from 24 hours up to 30 days. Once the period ends, the account is reactivated automatically. Self-exclusion is long-term and does not end on its own — it is intended for serious gaming problems.

No, not under any circumstances. db99 strictly follows the 21+ age rule. Age is verified during registration and accounts under suspicion will not receive service without verification. If an underage user's account is identified, it will be closed immediately.

Common signs include: spending more than your budget, playing more to chase lost money, feeling anxious or irritable when unable to play, neglecting family or work, and borrowing money for gaming. If you notice these signs, seek help immediately.

Yes, your account balance will remain completely safe during self-exclusion. If you wish to withdraw your balance, contact our support team — they will make the process easy for you.

Enjoy the db99 Gaming World Safely

Play responsibly and enjoy the entertainment. View our FAQ to learn more or start exploring the games directly.

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